Last Updated: 12/05/2025

This Privacy Policy explains how Kyewb (“we,” “us,” or “our”) collects, uses, stores, and protects information when users access our website, platform, chatbot, or any related services (“Services”).

1. Information We Collect

A. Information You Provide

Name

Email address

Phone number

Business information

Survey or onboarding responses

Messages sent through our chat or contact forms

Payment details (processed securely by third-party providers)

B. Information Collected Automatically

IP address

Device and browser type

Usage data and analytics

Interaction logs with our chatbot or voice agent

Cookies and tracking technologies

C. Information from Integrations

If you connect external platforms (e.g., GoHighLevel, Google, Facebook, or other CRMs), we may access:

Contact data

Message history

Calendar availability

Ad account metadata

Workflow triggers or actions

This data is accessed only to provide the Services and is stored or processed according to your configuration.

2. How We Use Your Information

We use the information we collect to:

Provide and operate our Services

Improve chatbot and automation performance

Personalize user experience

Communicate with you

Process payments and subscriptions

Maintain compliance and security

Provide customer support

Analyze usage data to enhance features

We do not sell personal information.

3. How We Share Information

We may share data with:

Service providers (hosting, analytics, payment processors)

Integrated platforms such as GoHighLevel to fulfill workflows

Legal authorities when required by law

Business partners only with explicit permission

We do not share or transfer information to third parties for advertising purposes unless you intentionally enable such integrations.

4. Data Retention

We retain information as long as needed to:

Provide the Services

Comply with legal obligations

Support your account or subscription

You may request data deletion at any time by contacting [email protected].

5. Cookies & Tracking

We use cookies and similar technologies to:

Improve website functionality

Track analytics and usage patterns

Enhance performance of our chat and automation tools

You may adjust cookie settings in your browser.

6. Security

We implement administrative, technical, and physical safeguards to protect your data. However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

7. Third-Party Links

Our site may include links to external websites. We are not responsible for the content or privacy practices of third-party websites.

8. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children.

9. Your Rights

Depending on your location, you may have rights to:

Access your data

Correct or update your data

Request deletion

Withdraw consent

To exercise any rights, contact [email protected].

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes take effect when posted on this page.

11. Contact Us

For any questions or concerns, contact us at:

Kyewb
Email: [email protected]